Fitness model mom with claustrophobia says she rejected Air Canada flight for not wearing a mask
A Canadian recounted when she was prevented from boarding an Air Canada flight with her one-year-old daughter for refusing to wear a face mask.
Angelique Bibby, 42, of Kelowna, British Columbia, was visiting her sister in Ottawa and returning home across the country.
She carried a doctor’s note asking her to be able to fly without a face mask due to her “severe claustrophobia and anxiety”.
Bibby had already taken two flights on his trip from the West Coast without any problems.
But she was stopped dead as she tried to board a connecting flight to Montreal.
Angelique Bibby, 42, of Vancouver was returning home from a trip to Ottawa when she was denied boarding on her flight from Montreal
Bibby said she had already made two flights without a face mask, but on the third she was arrested
‘I thought it would be fine … I’ve been through this once before. They didn’t want to let me get on the plane, “she told Castanets News.
“They told me that because I couldn’t wear a mask, that I was at risk during the flight and that they wouldn’t let me get on the plane, and left me stranded in Montreal screaming.
“They told me it was not their problem. When I asked them how I was going to get back to Kelowna, they said it was not their problem. I was yelled at, treated like a complete criminal, and they didn’t even look at me.
Bibby was surprised by the reaction of airline staff as she had already taken two flights on her trip.
Bibby was forced to purchase another flight with WestJet for $ 1,300. She is pictured here with her husband Dylan Bibby, left and right in her activewear
She also carried a doctor’s note with her indicating her inability to wear a mask due to her tendency to suffer from claustrophobia, which she said leads her to suffer from anxiety and panic attacks.
While boarding her flight from Vancouver to Ottawa the previous week, an airline manager contacted an Air Canada doctor, who cleared her to fly.
Expecting a similar medical clearance for her return trip, Bibby presented her note, but it seemed to make no difference when she showed it to airline officials who called a company doctor. Only on this occasion was she denied boarding.
“They literally didn’t laugh at me. Because I was upset and they didn’t want to answer me, they threatened to call security and have me kicked out of the airport, ”she explained.
Bibby had to return to WestJet for which she had to pay an extra $ 1,300
The aggravating exchange took place in front of Bibby’s one-year-old daughter.
In the end, Bibby was able to secure a back seat in Vancouver on Air Canada’s competitor, WestJet, at a cost of $ 1,300.
“Everyone was aware of what was going on. They were really kind and completely generous. They gave me food and wine and made me feel comfortable, ”Bibby said.
Bibby says she tried to contact Air Canada, but was told she had to do everything online.
Like many airlines today, Air Canada says face coverings are mandatory throughout a passenger’s journey. For travelers who do not have masks, the airline is able to provide them both at the airport and on board.
Air Canada said it could not comment on specific cases, but said in a statement: “Face masks covering the nose and mouth are mandatory on all flights as part of our multi-biosecurity requirements. Levels and medical approvals are required in advance for any exemptions.
“We are reviewing the situation to ensure it is being applied consistently to ensure the comfort, health and safety of all passengers, and we are following up directly with the customer.”